What is 2FA?

PennHaven use two-factor authentication (2FA) for every account and most transactions, and we partner with top custodians like BitGo and Gemini Custody so your funds are safe. Funds held in cold storage are insured by our custodian partners' insurance policies. Best of all, crypto storage is free. We don’t charge any custody or wallet fees when using PennHaven or the PennHaven app.

How do I set up 2FA?

In order to use the PennHaven mobile app, you must set up device-based 2FA. PennHaven does not support SMS or phone-based 2FA.

Enable Two-Factor Authentication

Use multi-factor authentication to secure your account. Once enabled, you'll be required to enter a code created by an app on your phone like Google Authenticator, Duo Mobile, or Microsoft Authenticator to log in to your PennHaven account.


Get an authentication app for your phone or tablet by downloading and installing:


Open the authentication app, tap the "+" icon in the top right of the app, and scan the QR code image with your phone or tablet's camera.

Make sure to save the backup codes in a safe place. In the event you lose access to your 2FA device these can be used to gain access to your account. PennHaven does not store these codes and they are unique to each account owner.


Enter code generated by your app when prompted

Once the QR code is scanned, enter the 6-digit code generated by your authentication app in your PennHaven account.

You are done!

What happens if I no longer have access to my device or the backup codes?

If you no longer have access to the device you used when you created your account, then the first step is to use the backup codes you received when you created your account.

If you no longer have the backup codes, then you will need to send us an email through our customer support